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PCM Advancedtraining

Conflict Resolution & Stress Management

October 14, 2026

Utrecht

Eric Kusters

PCM Trainer

Trainers:	Eric Kusters
Format:	Live
Languages:	Dutch

Day 1

October 14, 2026

9:30 – 16:30
Day 2

October 15, 2026

9:30 – 16:30

Recognize behavior in others even better
Stay strong in difficult situations
Make difficult conversations flow again

October 14, 2026

Utrecht

1100,-

Excl. VAT

Practical info

Location: Utrecht City Centre near Central Station, exact location to follow.
Group: Minimum 4 and maximum 8 participants.
The price excludes VAT.
For school leader re-registration: + €275 excl. VAT ( 25 points in the school leaders register)
You must have completed the PCM 1 Basic Training before you can participate in the PCM 2 Advanced Training.

What you will learn

With your own Process Communication Model profile, you better understand how each personality type and phase has its own motivations and associated emotions. This allows you to predict long-term stress and offer protection against its potential consequences.

Discovering patterns

You develop an awareness of stress, allowing you to identify behavioral patterns that hinder yourself and others. This insight helps you prevent miscommunication, friction, and conflict.

Recognizing signals

When you understand the personality types, you can pick up more signals from your environment. This helps you better grasp what people truly mean in intense situations, conversations, or digital interactions. As a result, you can recognize a lack of engagement and transform it into genuine connection.

PCM 2 offers insights and skills to:

To identify miscommunication through keen observation.
To analyze written communication and read between the lines.
To adapt your communication style to the preferences of others.
To recognize emotional patterns and prevent miscommunication.
To prevent stress from escalating into conflict and to transform negativity into productivity.
To discover how and why motivations can change when we go through phases.