Good care begins with good contact
In healthcare, you work under pressure every day. With colleagues who are different from you, in teams that are constantly changing, and with patients who count on you. PCM gives you the skills to communicate clearly even then, recognize stress, and bring out the best in yourself and others.
You have trained for years to be the best technically. But who taught you how to stay on your feet when the pressure is highest?
A quarter of young doctors suffer from burnout symptoms. Almost half perceive the workload as too high. Absenteeism in healthcare is structurally above the national average. Communication is the cause in 80% of cases.
Most training focuses on subject matter, not on the communication that makes work bearable or unbearable. This is not a lack of craftsmanship. This is what happens when you lack a shared language for behavior, motivation, and communication.
More than self-insight. Immediately applicable.
Knowing that people are different is one thing. Doing something about it? That is where the difference lies. With the Process Communication Model®, you learn to recognize behavioral differences and tailor your communication to what the other person needs, even when the pressure is high.
PCM distinguishes six personality types that we all possess, in a unique combination. No boxes, but practical skills that you apply immediately in every conversation.
With PCM, you learn:
For healthcare professionals who want to make a difference
I want to stay on my feet and get the best out of my team.
PCM is for you if you:
PCM in Practice
Communication is the key to patient safety
PCM is scientifically substantiated and has been used in hospitals and healthcare organizations worldwide for over 40 years. The Royal Australasian College of Surgeons has trained more than 700 surgeons in PCM. Teams began speaking the same language, stress behavior was recognized earlier, and collaboration in and around the operating room improved noticeably.
Research confirms what healthcare professionals experience in practice: communication training demonstrably reduces communication errors, improves handover quality, and contributes directly to patient safety.
The PCM Basic Training is accredited by ABAN (18 points) for BIG-registered professionals and by the School Leaders Register (25 points). The PCM Team Summary is recognized by health insurer CZ as a preventive instrument for team health.
The human side of collaboration is not soft. It is essential.
Edith Doosje
Director PCM Netherlands
What PCM delivers for you
For you as healthcare professional
More self-insight and resilience
So that you stay on your feet when the pressure is highest.
Less stress and energy loss
Recognize your own patterns before they affect you.
Better conversations
With colleagues and patients, even when tension rises.
For you team
Less miscommunication and conflict
Break patterns before they escalate.
More social safety
Build a culture where everyone feels heard.
Less absenteeism and dropout
Invest in people before they drop out.
Plan your PCM journey
I want to understand myself better and connect more easily with others.
Attend a PCM training
In healthcare, you learn everything about the body and technique. But how do you communicate effectively with a colleague who reacts completely differently than you do? How do you recognize stress behavior in yourself before it escalates? And how do you make genuine contact with a patient when time is of the essence? The PCM Basic Training provides you with immediately applicable skills for all these situations.
PCM 1 Basic Training (3 days)
PCM Basictraining (3 days)
- Explore your PCM profile in depth
- Learn to recognize others' behavior and communicate more effectively
- Identify miscommunication in yourself and others and transform it
- Build stronger relationships by making genuine connections
- Accredited by ABAN for healthcare professionals with 18 points
Individual coaching
Individual coaching
Individual coaching
You know what is expected of you. But sometimes you notice yourself getting stuck in patterns that drain energy, in conversations that always follow the same pattern, or in stress that is difficult to shake off. Work one-on-one with a certified PCM coach on your patterns, your stress behavior, and what you need to take good care of yourself and others.
Get started with your team
Get started with your team
Get started with your care team
Healthcare teams rarely get bogged down in technical content. The issues lie in communication, motivation, and stress. PCM provides your team with a shared language to identify and leverage differences. The PCM Team Summary is recognized by CZ as a preventive tool for team health.
What your team gains:
- Stronger collaboration
- Less stress, more energy
- Faster Decision-Making
- More social safety in the workplace
- Less absenteeism and dropout
Every program begins with an intake session to determine your needs and goals.
Intrigued?
Curious about what PCM can do for you or your team? We would love to discuss it further. Schedule an intake right away and discover what PCM can do for your work in healthcare.
Do you recognize your own stress?
Healthcare professionals are trained to recognize signs in others. But what about yourself? Take the free stress test and discover your stress patterns and what you need to stay resilient.
