Negative behavior, positive need.
The correct answer is B!
Anna's neighbor really wanted to do Anna a favor, but she doesn't perceive it that way. Instead, she goes on a crusade and attacks her neighbor. If Anna's neighbor had asked about her wishes beforehand, he would have acknowledged her convictions. And that is what she is actually looking for.
Anna has a lot of Perseverance energy. She considers it important that her garden looks the way she envisions it. She wants things to be done well; this is her positive need. She has a clear conviction about this. Her neighbor has done his best, but the result does not meet Anna's expectations. And instead of discussing it, she goes on a crusade against her neighbor.
Do you ever go on a crusade yourself?
Then try discussing what is important to you. This way, you create mutual understanding and communicate from a place of connection.
Do you see someone else going on a crusade?
Then try one of these sentences:
- “I notice that this is important to you, and I want to listen to it.”
- You have a clear vision about…, I would like to discuss with you…”
- Valuable input for this project; I also find quality important. What steps can we take?
Communicating from a place of connection lies in the little things.
We will give you a few more tips to improve communication:
- Be proactive by asking for opinions and advice when you are open to feedback.
- Identify beliefs and affirm them, even when you disagree with them. For example: “I appreciate your strong conviction.”;
- Affirm how someone else puts their values into practice. For example, say: “I can see that you are really trying to be a valuable example for our company mission.”
- Offer a listening ear when someone shares their insecurities about whether they are worthy of the responsibilities in their life;
- Invite the other person to participate in activities where their strong convictions and opinions can add value.